One or the other time, you may face different issues with your Roadrunner email account. While some users experience issues setting up an additional email account in it, some are unable to change or update their account password. From “mail server denied access to the account”, “sending and receiving email issues” to “Roadrunner email not working at all”, you can overcome the issues by following the common fixes provided below.
Guide to Fix “Roadrunner Email Not Working” Issue
1.
When You
Are Unable to Configure Additional Email Accounts
If you are unable to configure an additional email in your Roadrunner account, you can follow the instructions provided below to overcome the problem:
· Open a web browser and go to the SubscriberSelfCare page.
· Once you are on the Subscriber Self Care page, you will need to sign in to your Roadrunner Email account with your primary Roadrunner Email login credentials (Username and Password).
· After you are signed in to your Roadrunner email account, click on the “Create New Sub User” option and fill the form that appears on your screen.
· Once you fill the form with the required information, submit the form, and you are done.
· Your additional email account will be configured to your Roadrunner email account.
2. When You Can’t Change The Password of your Roadrunner Email Account
If you can’t change the password of your Roadrunner email account, Follow the below-mentioned step-by-step instructions:
· Go to the Password Reset Tool page on your computer web browser.
· On the Password Reset Tool page, click on the “I know my email password and I want to change it” option if you remember your password. You will be taken to the Account Management page of your account. Here you will be guided to change your account password.
· However, if you don’t know the password of your Roadrunner account, you will need to click on the “I don’t know my email password” option. Doing so will prompt you to enter your email address. So, enter your email address in the provided field and follow the on-screen prompts to reset the password.
3.
Unable to Send and/or
Receive Emails
One of the most common issues in the Roadrunner email account is “Unable to send or receive emails”. To fix this problem, you can follow the suggestions provided below.
· Make sure that the problem is not at the Roadrunner’s end.
· Check your internet network connection to ensure that it is working properly.
· Make sure there is sufficient storage space in your Roadrunner email account for incoming and outgoing email messages.
· Make sure that your “Internet Service Provider” is not blocking Roadrunner email services.
· If you have configured your Roadrunner email account on a third-party email program or application, make sure that you have set up your account with correct IMAP/POP settings.
4.
When you
Are Seeing “The mail server denied access to your account because another mail
client was using it” Error
When you are seeing the error “The mail server denied access to your account because another mail client was using it” on your screen, it means that you are trying to access your email account using both POP and IMAP settings simultaneously or you are using POP on different devices. To fix this error, it is recommended to configure your Roadrunner email account with IMAP settings on all devices. Below you can find the correct POP and IMAP settings required for Roadrunner Email Account configuration.
IMAP Settings
· Account Type: IMAP
· Incoming Mail Server: mail.twc.com
· Incoming Server –IMAP port: 993
· Outgoing Mail Server (SMTP): mail.twc.com
· Outgoing Server – SMTP port: 587*
Note: If you are able to receive emails, but you are unable to send them on your mobile device, it is suggested to use the outgoing SMTP server and port of your phone carrier.
· Inbound & Outbound User Name: Enter full email address
· Inbound & Outbound Password: Email Password (same as WebMail)
· SMTP Server Requires Authentication: Checked
Using these IMAP settings, you can easily configure your Roadrunner email account on different devices. However, if you have configured your account with POP settings, make sure you have entered the information correctly. You can verify your POP settings using the following information.
POP Settings
· Account Type: POP or POP3
· Incoming Mail Server: mail.twc.com
· Incoming Server - POP3 port: 995
· Outgoing Mail Server (SMTP): mail.twc.com
· Outgoing Server - SMTP port: 587*
Note: If you are able to receive emails, but you are unable to send emails on your mobile device, it is suggested to use the outgoing SMTP server and port of your phone carrier.
· Inbound & Outbound User Name: Enter full email address
· Inbound & Outbound Password: Email Password (same as WebMail)
· SMTP Server Requires Authentication: Checked
5.
When You
Have Forgotten the Password of Your Roadrunner Email Account
If you don’t remember the password of your Roadrunner email account, you can recover your account by resetting the password. below are the instructions that can help you reset the account password.
· Go to the Password Reset page of your Roadrunner email account on a web browser.
· On the Password reset page, click on the “I don’t know my email password” option. This will take you to the next page.
· On the next page, enter your Roadrunner email address and complete the Captcha requirement.
· Once you have entered the required information, click on the Submit button, and follow the on-screen prompts.
· Following the on-screen prompts will help you reset the password of your Roadrunner email account.
So, these are some of the common fixes that will you fix the “Roadrunner email account not working” issue. For quick help contact Roadrunner customer service number to fix your account.
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